Zig earring

Returns Eligibility

• Returns are accepted only in case of damaged, defective, or wrong product delivered.

• Products must be unused, unworn, and in their original packaging with tags intact.

Non-Returnable Items

• Due to hygiene and safety reasons, imitation jewellery such as earrings, nose pins, or any pierced items cannot be returned once opened/used.

• Customised or personalised jewellery is non-returnable.

Return Request Window

• Customers must raise a return or exchange request within 48 hours of delivery.

• Requests beyond this period will not be accepted.

Refund Process

• Refunds will be issued only after quality inspection of the returned item.

• Refunds are processed to the original payment method within 7–10 business days after approval.

Exchange Option

• If you receive a defective or damaged item, we will replace it with the same or similar product (subject to availability).

Return Shipping

• In case of wrong/defective products, return shipping charges will be borne by us.

• For all other reasons, the buyer is responsible for return shipping costs.

Order Cancellations

• Orders can be cancelled only within 12 hours of placing the order, provided they haven’t been shipped.

Sale Items

• Products purchased during sale or clearance are not eligible for return/refund unless defective.